e-Commerce Business Process Management

Global Consumer Products Company

A fully-fledged operational documentation of a large e-commerce sales channel (front-end and bck-end) for a Global Consumer Products Company under the BPMS approach.

Documentation included Mapping of the Operational Processes as well as Technology Platform, Infrastructure, Applications, Data Jobs, Technology Maps, Networking & Web Diagrams,  bringing total visibility of the diverse e-commerce operation and  showing the integration with the ERP Company System to process owners and company leadership as well as giving to IT Support Teams complete technical documentation to perform accurate troubleshooting and issues analysis.